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Privacy Policy

Last updated: 14 May 2026

This privacy policy explains how Cardiologists.London ("we", "us", "our") collects, uses and protects information when you visit our website or contact us about a consultation. We are committed to handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Cardiologists.London is the website of Dr. James Howard and Dr. Ahran Arnold, consultant cardiologists practising at OneWelbeck Heart Health (1 Welbeck Street, London W1G 0AR), Hammersmith Hospital and Charing Cross Hospital. For privacy queries please contact pa@cardiologists.london.

What information we collect

We collect:

  • Contact information you provide when you email or telephone us to book or enquire about a consultation (name, contact details, brief reason for contact).
  • Technical information automatically collected when you visit our website (IP address, browser type, pages visited, referral source, approximate location). This is collected for security and to understand how the site is used.
  • Cookies as described below.

Once you become a patient, your clinical information is processed by the hospital you attend (OneWelbeck, Hammersmith or Charing Cross) under their own privacy notices. Cardiologists.London does not store patient medical records on this website.

How we use your information

We use the information you give us to respond to your enquiry, arrange appointments, and where appropriate to send you information related to your care. Technical and cookie data is used to maintain site security, measure how visitors use the site, and to measure the effectiveness of any advertising we run.

Legal basis

Our legal basis for processing your contact information is the performance of a contract (or steps prior to entering one) when you ask us to arrange a consultation. For analytics and advertising cookies, our legal basis is your consent, which you can withdraw at any time.

Cookies

We use the following categories of cookies:

  • Strictly necessary cookies required for the website to function. These are set automatically.
  • Analytics and advertising cookies from Google (Google Ads / gtag) which help us understand how the site is used and measure advertising performance. These cookies are only set if you click "Accept all" on our cookie banner. If you click "Reject non-essential", these cookies are not set.

You can change your cookie preferences at any time by clearing your browser storage for this site, which will cause the banner to reappear.

Who we share your data with

We do not sell your data. We share information only where necessary:

  • With the hospital you are being seen at, so that an appointment can be arranged.
  • With Google (analytics and advertising) where you have consented.
  • With Doctify (review platform) if you choose to leave a review through their service.
  • Where we are required to do so by law.

How long we keep your data

Enquiry emails are retained for as long as needed to manage your care, and otherwise no longer than necessary. Server log data is retained for a maximum of 12 months. Analytics data is retained according to Google's standard retention settings (typically up to 14 months).

Your rights

Under UK GDPR you have the right to access the personal data we hold about you, to ask for it to be corrected or erased, to object to or restrict our processing of it, and to data portability. To exercise these rights, please email pa@cardiologists.london. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of the page will always reflect the most recent revision.

Cardiologists.London

Expert cardiac care by Dr. Howard and Dr. Arnold

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pa@cardiologists.london

+44 (0)203 002 1241

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